Fanuc servo drive and motor (including DHL transportation cost)

How we ship?

• We ships merchandise worldwide using FedEx, UPS, DHL, & USPS. Many of the products on Automation-world will ship for free; if you do not see the FREE SHIPPING icon under the product description, simply add the merchandise to your cart and enter your address to see real time shipping costs.

There are a few important things to keep in mind:

• Products may ship separately from different warehouses.
• Available shipping methods vary depending on products and shipping destinations.
• The courier delivers between Monday and Friday. There is no courier service on the weekends. 
• "Free Shipping" applies only to orders shipped within the continental United States.
• Shipments to Canada are treated as all other international shipments. It is the recipient's responsibility to pay all applicable duties, taxes, & brokerage fees. Detailed Info can be found here.

Who will be responsible for my import duty?

• Import duty is what your country customs will charge you when your package passes through your country customs. It's always buyer's responsibilities to clear customs and pay the relevant custom duties. So dear customer, your package import duty will be responsible by importer yourself, we are not responsible for the import duty. Because we have no idea about your importing country's tariff policy and can not confirm the customs cost. Automation-world doesn't add the import duty in our product price or our shipping cost.

How much I will be charged for import duty?

• The amount of customs is different from one country to the other country according to your country tariff policy.

What is the handling time?

• The courier delivers between Monday and Friday. There is no courier service on the weekends. 

Are all products free shipping?

• Many of the products on Automation-world will ship for free;  If you do not see the FREE SHIPPING icon under the product description, simply add the merchandise to your cart and enter your address to see real time shipping costs. 
• When you go shopping on our website via DHL or UPS, you need make sure that the shipping address is not remote place. If your shipping address is belong to the remote place, you will pay the remote fee for this situation.

The fee about remote area.

• You can check the shipping address in this website, click bellow icons.

• If we find the address belong to the remote area after you pay for your order, we will inform you to pay remote fee or you can change the transportation like EMS, HKPOST.

Why I was asked for "CPF" number?

• Our customers in Brazil have informed us that companies importing anything to Brazil are supposed to state their "CNPJ" number, and individuals are supposed to state their "CPF" number on invoices.
• So if you want us to ship your order to Brazil, please make sure you give us the correct "CNPJ" or "CPF" number, so the package can go through customs smoothly. 

What should I notice before shipping?

• Please be sure your shipping address is correct. We will only follow your address listed at the payment for the shipment. Due to the secure reasons, we are not allowed the address change through email. We have no responsibility for a Incorrect shipping address.

How long until I receive my items?

• If the items you ordered are in stock, we will give it to the courier before the end of the day. This means that you will get your order no later than 5 days.
• If the items you ordered are not in stock in our shop, then it takes about 2-3 weeks to get it to you, provided the item is in stock with our supplier. If this is not the case, we will provide you with an estimated delivery time.

How will I know the delivery time?

• As soon as the order is ready to be shipped, you will get a tracking code which will provide you with an ETA. For large items, we will notify you as soon as the order is ready and make an appointment that best suits your schedule.

If I buy several items, will they be delivered together?

• If you order more than one item, we will do our best to send everything together. We like to consider the environment, so if you are not in a hurry for a specific item, we will send everything in one shipment once we have the complete order ready (unless there is an item with an extraordinary delivery time).

Further Questions

• If you have any further questions regarding shipping or any other subject, please feel free to contact us and we will be happy to assist you.